DELIVERY & RETURNS
When you enter your details, please double-check that your postal and email addresses are correct and please provide a contact telephone number in the event that the courier needs to contact you.
For all orders to UK addresses over £75, delivery is free (up to 10kg for Highlands and Islands). For all orders to mainland UK addresses (not Highlands and Islands) over £100, next day delivery is free (order before 3pm).
Otherwise, for very small items we charge 95p inc VAT; for packets to about 1.9kg the default shipping method is Royal Mail Tracked, and for this we charge £2.99 inc VAT; and for heavier items we charge a flat £4.99 inc VAT for fully tracked courier delivery with a small surcharge for London Congestion Charge addresses. Orders to outlying areas of UK, heavy enough to be sent by courier, are charged at very near to the actual carriage cost that we are charged.
Urgent and Timed services: Where available, we offer a Next Day and a Next Day before 1pm service. The options are shown for your order in the checkout. To guarantee a Next Day service please place your order before 3pm.
Tracked Services: Our couriers can give you delivery schedules and progress notification by SMS if you provide your mobile number in the checkout.
All lighter packages are sent by Royal Mail International Signed-for and for countries where it is available, Royal Mail Airsure which is tracked end-to-end. For heavier packages (and for lighter ones if you choose), orders are sent by fully tracked courier. Our charges are calculated in the checkout, when you choose your country, the charge is based on the weight of the package and closely reflects the actual charges that we incur.
Royal Mail Airmail aims to deliver in 3-5 working days. Courier delivery times vary from courier to courier and destination to destination. We will always send you the tracking number for your package, which will be sent at the same time as your order.
Please ensure you provide a contact telephone number for all overseas orders as this is a requirement for our delivery companies.
We regret that due to Russian Federation custom restrictions, we cannot send any foodstuffs to Russia.
If you are not satisfied with your product please contact us at firstname.lastname@example.org.